Advanced Off-Hours Support
Advanced Off-Hours Support offers customers a Product Expert who is available at the customer's convenience. With Advanced Off-Hours Support, the customer's mind will be at ease knowing that Binary Tree is there to deliver technical experience and expertise to support the project and ensure its success.
This offering is for an 'on-call' remote support resource. If you need a resource to perform migrations, or to monitor the migrations remotely, please contact our sales team
to arrange for assistance from our professional services organization.
Benefits and Value Proposition:
- Access to a dedicated product expert
- Ability to contact us via email or phone (the customer can choose what they prefer)
- Appropriate escalation based on issue severity if required
- Ability to provide advanced troubleshooting over a screen sharing application
- Delivery of a customer specific releases and workarounds for particular issues encountered off hours
- Ability to provide and assist with implementation of a customer specific release or workaround
to inquire about Advanced Off-Hours Support.