Binary Tree's Good Migrations Blog Tags

Empowering Customers With Support Solutions

Posted by Scott Russo, Customer Support Consultant

What is the goal of customer service? To provide customers with answers to their questions, right? That’s true, however, when it comes to providing GREAT customer service, not only is it about answering questions, but it’s about empowering and enabling the customer with solutions.

It was 10 years ago today (Wednesday). I was at Lotusphere 2001, and finished my sessions, certifications, and sushi with a good friend. I was in Downtown Disney at the Disney Store; my mission was to find a costume for my daughter to wear for her princess birthday party. For anyone that’s been there, you know the store is huge, and very busy. I was a lost, stressed out dad, and didn't have a clue where to go. I know many of you can relate to my situation. Shopping is not a fun, social event, so this was not going to be an easy task. I needed answers and I needed help. I was ready to shoot a signal flare.

A store employee was walking by in a hurry and I asked her if she could direct me to find a Jasmine costume. The employee (let’s call her “Minnie”) was nice enough to stop and answer my question, but what she did next surprised me. She must have noticed the look of confusion on my face. Minnie said, "follow me," and we proceeded to walk to the costume section.

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Posted on 2/3/2011 11:20:41 AM | with 0 comments

Introduction to Hosted Migrations and Weekend Express Services

Posted by Richard Dean, Senior Consultant

It is now 2011 and, in only one year, Binary Tree has successfully migrated 15 companies and approximately 50,000 seats globally to BPOS Standard. That’s over 25 Terabytes of migrated content …and we are just getting started. In 2011, we’ll be expanding our services and adding new capabilities. Also, we’re well into perfecting our migration processes for Microsoft Office 365 Cloud Services. As Microsoft's preferred vendor for migration solutions, we’re closely integrated and can provide our customers unparalleled services and options.

What is a Hosted Migration? A hosted migration is a remotely hosted Migration-as-a-Service (MaaS), which means you don’t need special migration software, hardware, or expertise. Quite literally, we can take you from a Lotus Notes and Domino environment to an Outlook and Microsoft Exchange Online environment without any special migration hardware, software, or expertise. In summary, this is a larger phased migration project spanning weeks.

What is Weekend Express? A Weekend Express migration is a remotely hosted Migration-as-a-Service (MaaS), which means you don’t need special migration software, hardware, or expertise. Quite literally, we can take you from operating Lotus Notes and Domino on Friday to being on Outlook and Microsoft Exchange Online on Monday morning. From on-premises to Software as a Service (SaaS) in one weekend! In summary this is a smaller, big bang migration project spanning a weekend or two.

At a high level, these are the two types of hosted migration services Binary Tree currently offers. Now for some insight into our methodologies …let’s dig in and cover the basics.

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Posted on 1/14/2011 9:30:00 AM | with 0 comments