Posted by Pete Caldecourt, Director of Technology Assistance
Over the years, here at Binary Tree, we’ve learned many things. Most importantly, we’ve learned that in order to be successful and grow globally, we need to continue to develop and deliver leading email migration and application migration software products to our partners and customers. The software products that we develop and sell are essential to our growth and evolution as a key player in the migration marketplace. But, our success and growth aren’t just about the products we sell; it’s also about providing our partners and customers with an incomparable and exceptional customer support experience to help ensure that they have positive experiences with our products and their projects are ultimately successful.
With this philosophy in mind and as we continue expanding globally, it became essential for us to expand our Technical Services and Customer Support efforts into what we now call Binary Tree’s Technical Assistance Group, or “TAG Team”. The TAG Team excels greatly at many things, but one thing is most important – ensuring that our partners and customers have the best and most successful migration experiences possible from beginning to end.
So what is TAG? Here are some highlights …
Imagine a group of technical experts assigned specifically to your migration project who will assist you not only after you purchase the migration software, but will also be by your side during the evaluation phase of your project. Binary Tree’s TAG Team is available to ensure that our customers have the product knowledge needed to build business and buying cases internally, and to ultimately make an informed decision.
If requested or needed, the Binary Tree TAG Team provides our customers with pilot environments to help them get familiar with the software and the process, and to also assist with the delivery and execution with full knowledge transfers from beginning to end.
Even when the TAG Team leaves a customer site, they’re still available to provide assistance to ensure that your project is a complete success. With 24x7x365 global customer support, our TAG Team is available and ready to assist you via email, online web form, phone, and through our website chat client. Customers also have premier access to Binary Tree’s Online Knowledge Databases where they’ll find technical and how-to articles for our software.